We have been selling over the web and through catalogs for several years. In that time, we have had many thousands of painless transactions. Inevitably, there are a small number of situations where something goes awry. In order to provide consistant, reliable service, we have established these policies. We have posted them so that you can be aware of them before ordering. Please read each section of ALL of our policies so that you can make an educated purchase decision. Each section contains important information not included in other sections. Also, please be aware that LLFitness Inc., owner and operator of PoolFool.com, reserves the right to refuse sales and service to those persons or parties with whom we determine it to be in the best interest of all parties involved to do so.
What kinds of payments do you accept?
We accept all major credit cards (Visa, MasterCard, American Express and Discover). We also accept checks and money orders (see next item). Unfortunately, we cannot ship COD, nor can we accept checks by phone. If you wish to arrange an open account with us, please call 800 290-3932 and ask for John.
Paying by Check
We accept payment by check and money order. Please call us for a quote on the items you wish to order, and write your quote number and customer number in the reference line of the check. We will e-mail you a copy of the quote. If possible, please print your quote and include it with the check. Finally, please include your phone number and shipping address on the quote or on the check. Checks will be held for 7-10 business days for clearance before processing. Items should arrive within 10-14 business days after the clearance process . Money orders will be processed immediately. For checks and money orders, please make payments to: LLFitness Inc 3827 West Pinhook Rd. Broussard, LA 70518 337-837-4348
In most cases, we do not charge sales tax. We are required to charge sales tax to customers whose shipping address is in California or Louisiana, because we have a business presence in those states. Please add sales tax in California (7.25%) or inside Lafayette parish Louisiana (8.00%) or outside Lafayette parish in Louisiana (4.00%).
Returns and Damaged Products
Because we offer such reasonable prices, many of which are far below the full retail price, we cannot afford to accept returns on items that cannot be resold as new. Further consumables, such as chalk, are also unreturnable. LLFitness Inc maintains a 30 day return policy for returnable items beginning with the date of delivery, verified through tracking information. We believe 30 days provides ample time for product inspection. Defective products, wrong shipments, or those damaged during shipping will be replaced, repaired, or refunded at our option, free of charge of course, unless this policy is superceded by the manufacturer's policy or warranty. Approved returns are subject to a 15% restocking fee and shipping both ways. Shipping Insurance is Non-Refundable. AFTER 30 DAYS, ALL SALES ARE FINAL. Any issues after 30 days must be addressed to the manufacturer directly, as they fall under the manufacturer's warranty.
MISPELLINGS, WRONG PRICES, AND OTHER MISTAKES
We have done our best to present the best, most factual, and accurate information. With the vast amount of information and products on our website and in our inventory, and the many different vendors and manufacturers we represent, there will occasionally be some incorrect information or a mistake made of some kind. Though we do our best to correct any and all errors as soon as we find them, please be aware that LLFitness Inc. can not be responsible for errors such as typographical mistakes, wrong prices, or incomplete product information. In fact, if you suspect an error of some kind please contact us immediately so that we may correct it. We reserve the right to refuse orders or sales with incorrect pricing or product information, and to hold orders where we suspect an error exists of some kind until we can contact the customer to make any necessary corrections.